Failure: You username/password or security settings may be incorrect. The server for account Gmail returned the error (authentification failed) invalid credentials. Fix Outlook 2011 forgetting passwords If you use Microsoft Outlook 2011 for OS X, after upgrading to OS X Mavericks you might find the program periodically forgetting passwords for your various accounts, and continually prompting you to enter them.Įrror message: Mail could not be received at this time. When they type thei credential, outlook keep asking them for username/password. I am new into Exchange and outlook, but I have clients computers, many in the organization that complain about a outlook popup box asking them for credentials. The password is correct along with name because it works when I enter it in google. Outlook for MAC 2011 keeps asking me for google password. Open up Mac Keychain tool.Ĭhoose “Login” Remove *ALL* (delete) references to: “Exchange” “Microsoft Office Identities Cache 2” that has a type of “MicrosoftOffice15**” “Microsoft Office Identities Settings 2” “MSOpenTEch.ADAL.” Source: Update: Received this tweet from the Outlook for Mac Principal Lead Programmer, Alessio, promising a fix in the 15.31 update in Feb 2017. The issue seems to stem from a conflict with Keychain access on the recent Mac versions, and the only reliable solution I have found is to delete the Exchange related keychain entries as suggested in. Microsoft office for mac 2003 system requirements. The issue was not present in the initial releases of the Outlook 2016 app and in the last few releases it has started prompting me with the Office 365 sign in page. It seems to be a pretty common issue given. It seems to happen mostly when connected on the office network and the older Outlook 2011 app does not suffer from this problem. The sad part is that it just refuses to connect even after putting in the credentials.
I have been a Microsoft Office user on the Mac for nearly 3 years now at my workplace and for the last 6-8 months, I have been plagued by repeated password prompts on Outlook 2016 for my Work Exchange account.
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