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Search out “System Configuration” from the Start Menu.

We need to identify what app is it and then remove it to resolve the issue. There are a ton of apps that can interfere with your program and forbid it from scanning your system. Then, go to Intel Driver & Support Assistant and run the scan. It may take a few seconds to start the service.

If the service is stopped, click Start > Apply > Ok.

Right-click on it and select Properties.

Look for Intel Driver & Support Assistant Service.

Open the Services app by searching it out of the Start Menu.

Follow the given steps to check the service. These services are supposed to be running on your computer, otherwise, the scan won’t work. You have to check if the Intel Driver & Support Assistant Service is running or not. 3] Check Intel Driver & Support Assistant Service

After deleting the cache, close and reopen your browser, then check if the issue persists. If you don’t know how to delete the cache, check out our guide to do the same on Chrome, Firefox, Edge, and Opera.

This won’t remove your personal files, extensions, saved passwords, etc, so, there is nothing to worry about. In this case, a simple solution is to clear the cache and browsing data. Since you are trying to scan your computer using a browser, if it has corrupted caches, the service will fail to work. So, do that and check if the issue persists. As restarting closes all the tasks that were running on the machine, the Intel DSA will face no hindrance while scanning the system. More often than not, the error you are facing is nothing but a glitch that can be resolved just by restarting the computer. Some of the solutions are meant to help you with the web version and some for the desktop software. Reinstall Intel Driver & Support Assistant.Check Intel Driver & Support Assistant Service.If updating is to no avail and Intel Driver and Support Assistant is not working on your computer, check out the following solutions to resolve the issue. Also, make sure that your system has an Intel driver, this service won’t work otherwise. Updating can resolve the issue if it is because of a bug or incompatibility issue. Intel Driver and Support Assistant not working on Windows 11/10īefore going to the troubleshooting guide, we recommend you update your system first. So, we are going to take everything into account see what you can do if Intel Driver and Support Assistant is not working on your system. These complaints are usually for the web version, but they can also be because of your computer. According to them, the system scan fails with an error message that says Sorry, something went wrong while trying to scan. However, a lot of users have been complaining that the utility is not working on their system. Intel Driver and Support Assistant is an excellent utility used to update and install Intel Drivers.